Terms & Conditions.
Voice Your Love | Audio Guestbook Hire
Last updated: 17 October 2026
Welcome to Voice Your Love! We're all about capturing the voices, stories and moments that matter most.
These Terms & Conditions explain what to expect when booking our audio guestbook services, including equipment hire, delivery, returns and digital recordings.
Please read them carefully before booking.
1. Definitions
For the purposes of these Terms & Conditions:
Voice Your Love, We, Us or Our: Voice Your Love, operated by Webi Ventures Pty Ltd.
Customer, You or Your: The person, business or organisation making a booking.
Audio Guestbook: The physical telephone-style recording device supplied for hire.
Equipment: The audio guestbook and any associated accessories, transport cases, signage or other supplied items.
Booking: A confirmed reservation for our services, made through our website or another agreed booking method.
Hire Period: The agreed period during which the Equipment is hired, as specified in your booking confirmation.
Event Date: The date of the event for which the Equipment or service has been booked.
Content: Voice messages, personalised greetings and other recordings collected through our services.
Digital Gallery: The online collection of processed recordings supplied to the Customer.
2. Bookings and Payments
2.1. A booking is confirmed once payment has been successfully processed and confirmation has been issued by Voice Your Love.
2.2. By completing a booking, you agree to these Terms & Conditions.
2.3. All prices are displayed in Australian dollars. Any applicable GST, fees or additional charges will be disclosed during the booking process.
2.4. You are responsible for providing accurate contact information, event details and delivery information.
2.5. Please contact us promptly if any of your booking information changes.
2.6. Bookings are subject to Equipment availability.
3. Equipment Hire and Inclusions
3.1. Your hire includes the audio guestbook selected at the time of booking and the accessories specified in your booking confirmation.
3.2. Depending on your booking, inclusions may include:
Your selected retro telephone.
A personalised recorded greeting.
Instruction signage and setup information.
Delivery and prepaid return postage.
A digital gallery containing the recorded messages.
3.3. Equipment is supplied in good working condition. As our telephones are used for multiple events, minor cosmetic signs of previous use may be present.
3.4. The Equipment remains the property of Voice Your Love at all times.
3.5. You must not sell, sub-hire, dismantle, modify or attempt to repair the Equipment without our written permission.
4. Delivery and Return Shipping
4.1. Standard delivery and return shipping within eligible Australian service areas are included in the hire price unless otherwise stated at checkout.
4.2. We aim to arrange delivery so your Equipment arrives at least three days before your Event Date, provided your booking and delivery details are received within the required timeframe.
4.3. Delivery dates may be affected by courier schedules, remote locations, public holidays, severe weather or circumstances outside our reasonable control.
4.4. If delivery is delayed, please contact us immediately so we can investigate and work towards an appropriate solution.
4.5. If we cannot supply the agreed service, we will discuss available alternatives and provide any remedy required under Australian Consumer Law.
4.6. A prepaid return shipping method will be supplied for eligible shipped bookings.
4.7. You agree to return all Equipment and accessories using the supplied instructions and within the return timeframe communicated in your booking.
4.8. For local collection bookings, the agreed pickup and return arrangements will be provided separately.
5. Equipment Care and Returns
5.1. You agree to take reasonable care of the Equipment while it is in your possession.
5.2. Equipment should be kept away from liquids, excessive moisture, extreme temperatures and other conditions likely to cause damage.
5.3. You must not attempt to access, delete, copy or interfere with recordings stored on the device.
5.4. You agree to return the Equipment and all supplied accessories in substantially the same condition as received, allowing for reasonable wear and tear.
5.5. If Equipment is lost, stolen, damaged through misuse or returned incomplete, we may seek reimbursement for reasonable and substantiated repair or replacement costs to the extent permitted by law.
5.6. We will communicate any proposed charges and supporting details before seeking payment.
5.7. Where a return is delayed, please contact us as soon as possible. Additional reasonable costs directly resulting from a late return may apply where permitted by law.
6. Personalised Greeting Messages
6.1. A personalised greeting message is included with eligible audio guestbook hire bookings.
6.2. Your greeting should be provided at least 15 days before the Event Date, unless otherwise agreed.
6.3. If a greeting is not received by the required deadline, we may use a suitable generic greeting to ensure the Equipment is ready for your event.
6.4. You are responsible for ensuring that any greeting you supply is appropriate and that you have permission to use any third-party content included in it.
7. Using the Audio Guestbook
7.1. We provide setup instructions and guidance to help you and your guests use the Equipment.
7.2. The Customer is responsible for making the Equipment reasonably accessible to guests and following the supplied operating instructions.
7.3. Recording quality may be influenced by background noise, microphone positioning, guest behaviour and the event environment.
7.4. While we take reasonable care in preparing and testing the Equipment, we cannot guarantee that every attempted message will be successfully recorded or that every recording will be free from background noise.
7.5. If you experience a technical issue, please contact us as soon as reasonably possible so we have an opportunity to assist.
7.6. Nothing in these terms excludes your rights where Equipment or services fail to meet applicable consumer guarantees.
8. Audio Recordings and Digital Galleries
8.1. Following the return of your Equipment, we will retrieve and process the available recordings.
8.2. We aim to deliver your private digital gallery within 10 business days of receiving the Equipment back.
8.3. Recordings may be edited or processed to improve audio quality, adjust volume and prepare the final digital files.
8.4. We aim to provide all successfully captured recordings, subject to technical limitations, corrupted files or other circumstances affecting recoverability.
8.5. Your gallery will include the available download formats specified in your booking or delivery correspondence.
8.6. You are responsible for downloading and securely saving your completed recordings once delivered.
8.7. Digital galleries and recordings are handled in accordance with our Privacy Policy.
8.8. We do not guarantee indefinite storage or permanent access to galleries unless this is expressly included in your booking.
9. Dial-In Audio Guestbook Services
9.1. Where included or purchased separately, our Dial-In Guestbook service allows guests to leave messages remotely using a designated telephone number and event code.
9.2. Dial-in availability, instructions and any applicable access periods will be communicated to the Customer.
9.3. Guests are responsible for any telephone charges imposed by their own phone or telecommunications provider.
9.4. Successful recording depends on factors including telephone connectivity, correct use of the event code and the availability of relevant telecommunications services.
9.5. Dial-in recordings will be processed and delivered as part of the agreed service.
9.6. The Customer is responsible for informing participants that their calls will be recorded and shared with the Customer.
10. Cancellations and Refunds
The following cancellation terms apply where a Customer cancels a booking due to a change of mind or change of plans.
31 days or more before the Event Date: A full refund of the booking amount.
11 to 30 days before the Event Date: A refund of 50% of the booking amount.
10 days or fewer before the Event Date: No change-of-mind refund is ordinarily available, reflecting the preparation, allocation and potential dispatch of Equipment.
10.1. Cancellation requests must be submitted in writing.
10.2. Refunds will be processed through the original payment method where reasonably practicable.
10.3. These cancellation arrangements do not exclude, restrict or modify any rights or remedies available under Australian Consumer Law.
10.4. If Voice Your Love cancels a booking or cannot provide the agreed service, we will contact you to discuss available alternatives and any refund or other remedy required by law.
10.5. Promotional or discounted bookings remain subject to applicable consumer rights. Any special promotional cancellation conditions must be clearly disclosed before purchase and must comply with the law.
11. Changes to Bookings
11.1. Requests to change your telephone colour or style may be made at least 11 days before your Event Date, subject to availability.
11.2. Requests to change the Event Date or Hire Period may also be made at least 11 days before the original Event Date, subject to availability.
11.3. Where the requested change is available and does not alter the booking price, no administration fee will be charged.
11.4. Changes requested within 10 days of the Event Date may not be possible due to preparation and dispatch arrangements.
11.5. If a requested change cannot be accommodated, the original booking will remain in place unless otherwise agreed or required by law.
12. Privacy, Recordings and Consent
12.1. Our services involve recording voices and other information that guests voluntarily share.
12.2. The Customer agrees to provide appropriate notice to guests that the audio guestbook records messages and that recordings will be delivered to the Customer.
12.3. The Customer must not knowingly use the Equipment to record private conversations without appropriate notice or permission.
12.4. We handle personal information and recordings in accordance with our Privacy Policy and applicable law.
12.5. We will not publish or use private guest recordings for promotional purposes without obtaining appropriate permission.
12.6. Customers should not share recordings publicly without considering the privacy, consent and rights of the people whose voices or information appear in them.
13. Intellectual Property and Use of Recordings
13.1. Ownership of copyright in recordings and other submitted content is determined by applicable law. Nothing in these terms automatically transfers ownership of third-party content to Voice Your Love.
13.2. The Customer grants Voice Your Love a non-exclusive licence to access, process, edit, store and reproduce supplied or recorded Content to the extent reasonably necessary to provide the booked services.
13.3. The Customer may download, retain and share their delivered recordings for personal use, subject to any rights held by other people and applicable law.
13.4. Commercial or promotional use of recordings containing third-party contributions may require additional permissions from the relevant rights holders.
13.5. Voice Your Love will seek appropriate permission before using customer or guest recordings, photographs or other personal Content in our advertising, website, social media or promotional materials.
13.6. All Voice Your Love branding, website content, proprietary designs and equipment-related intellectual property remain the property of their respective owners.
14. Equipment Tampering
14.1. You must not dismantle, reverse-engineer, modify or interfere with the Equipment, its software or its recording functionality.
14.2. If unauthorised interference causes damage or loss, we may seek recovery of reasonable, substantiated costs to the extent permitted by law.
14.3. We reserve the right to take appropriate action in response to deliberate misuse, theft or unlawful interference.
15. Liability and Australian Consumer Law
15.1. Our services come with guarantees that cannot be excluded under Australian Consumer Law where those guarantees apply.
15.2. Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
15.3. To the extent permitted by law, Voice Your Love is not responsible for loss or damage caused solely by circumstances outside our reasonable control, misuse of Equipment or failure to follow reasonable operating instructions.
15.4. Any limitation of liability applies only to the extent permitted by applicable law and does not affect non-excludable consumer rights.
15.5. We encourage Customers to report any concern promptly so that we can investigate and work towards a reasonable resolution.
16. Events Outside Our Control
16.1. Events outside our reasonable control may include severe weather, natural disasters, transport disruptions, telecommunications outages, government restrictions and other unforeseen circumstances.
16.2. Where such an event affects our ability to provide the service, we will communicate with you as soon as reasonably practicable and discuss suitable alternatives.
16.3. Any cancellation, refund or other remedy will be handled in accordance with applicable law and these terms.
17. Privacy Policy
Our Privacy Policy explains how we collect, use, store and protect personal information, including customer details and audio recordings.
Please refer to the Privacy Policy available on our website.
18. Contact Us
If you have any questions about your booking or these Terms & Conditions, please contact:
Voice Your Love
Operated by Webi Ventures Pty Ltd
Website: www.voiceyourlove.com.au
Email: hello@voiceyourlove.com.au
19. Updates to These Terms
We may update these Terms & Conditions from time to time.
The version applicable to a confirmed booking will generally be the version accepted at the time of booking, unless a change is agreed or required by law.
Thank you for choosing Voice Your Love to capture the voices that matter most.