Privacy Policy.
Voice Your Love | Audio Guestbooks
Last updated: 17 October 2026
At Voice Your Love, we help people capture the voices, stories and memories that matter most. We understand that those memories can be incredibly personal, and we take privacy seriously.
This Privacy Policy explains how Voice Your Love, operated by Webi Ventures Pty Ltd, collects, uses, stores and shares personal information when you visit our website, make a booking, contact us or use our audio guestbook services.
We handle personal information in accordance with applicable Australian privacy laws.
1. Who We Are
Voice Your Love is an Australian audio guestbook hire business offering services for weddings, birthdays, memorials, corporate events and other occasions.
Business: Voice Your Love
Operating entity: Webi Ventures Pty Ltd
Website: www.voiceyourlove.com.au
Contact: hello@voiceyourlove.com.au
2. Personal Information We Collect
Depending on how you interact with our business, we may collect:
Your name, email address and telephone number.
Billing, delivery and return shipping details.
Event dates, locations and booking preferences.
Booking and transaction records.
Enquiries and correspondence.
Personalised greeting recordings.
Voice messages left through our physical or dial-in audio guestbooks.
Photographs or other content provided for digital galleries.
Technical information about your use of our website, where collected through cookies, analytics or other technologies.
We may also receive personal information about event guests through messages they voluntarily record.
Recordings may contain names, voices, personal stories or other information shared by the speaker.
We generally collect booking information directly from Customers and recordings directly from people using our services.
3. How We Use Personal Information
We collect and use personal information where reasonably necessary to operate our business and provide our services.
This may include:
Responding to enquiries.
Managing bookings and payments.
Preparing personalised audio guestbooks.
Arranging delivery, collection and returns.
Processing and editing audio recordings.
Creating and delivering digital galleries.
Providing customer service and technical assistance.
Maintaining business and accounting records.
Improving our website and services.
Managing security and preventing misuse.
Meeting legal obligations.
Sending marketing communications where permitted by law.
We do not sell customer or guest personal information.
4. Audio Guestbook Recordings
Our audio guestbooks allow guests to record messages for the person or organisation who has booked the service.
When a guest leaves a message, their voice and any information they choose to share may be recorded.
We use these recordings to provide our audio guestbook services, including retrieving, processing, editing, compiling and delivering messages to the booking Customer.
The booking Customer will receive access to the recordings collected for their event.
Guests should therefore understand that messages they leave are intended to be heard by the Customer and potentially by others with whom the Customer chooses to share the completed gallery.
Customers are asked to provide appropriate notice to guests that messages will be recorded.
We do not use private recordings for our own advertising, social media or promotional materials without obtaining appropriate permission.
5. Dial-In Guestbook Recordings
Our Dial-In Guestbook allows people to leave messages remotely using a telephone number and event code.
When a caller uses this service, we may collect:
Their recorded voice message.
Information voluntarily included in the message.
Call-related technical information made available by the service provider.
These recordings are processed and delivered to the relevant booking Customer.
Callers should avoid sharing sensitive personal information unless they are comfortable with the Customer receiving it.
6. Digital Galleries and Sharing
After an event, we compile the available recordings and provide them to the booking Customer through a digital gallery or downloadable files.
Gallery access may be provided through a link or another delivery method.
Customers are responsible for deciding who they share their completed recordings with and for taking appropriate care when sharing personal messages.
Although we take reasonable steps to protect recordings during processing and delivery, information shared or downloaded by Customers may subsequently be handled outside our control.
If you have a privacy concern about a recording, please contact us.
7. Photographs, Testimonials and Promotional Content
We love sharing the special moments captured through Voice Your Love, but we respect the privacy of our Customers and their guests.
We may request permission to feature photographs, testimonials, recordings or other content in our marketing.
Where appropriate permission is obtained, content may appear on our website, social media, advertising or other promotional materials.
Providing permission for promotional use is separate from making a booking.
Customers may contact us if they wish to discuss withdrawing previously provided permission. We will consider such requests and take reasonable steps where practicable, subject to applicable rights and obligations.
8. Payments and Booking Services
We use third-party platforms to manage aspects of our website, bookings and payments.
These providers may collect or process information needed to complete transactions and provide their services.
We do not intentionally collect or store full payment card details outside authorised payment systems.
Payment providers handle payment information according to their own security arrangements and privacy policies.
9. Service Providers and Disclosure
We may disclose relevant personal information to third-party providers assisting us with:
Website hosting and maintenance.
Booking and payment management.
Courier and postal services.
Telephone and dial-in recording services.
Audio processing and gallery hosting.
Email and customer communications.
Analytics and advertising technologies.
Accounting, legal and professional services.
We aim to limit the information shared to what is reasonably necessary for the relevant purpose.
We may also disclose information where required or authorised by law.
10. Overseas Storage and Processing
Some of our third-party technology providers may store or process personal information outside Australia.
The locations involved depend on the service providers and hosting arrangements in use.
Where applicable, we take reasonable steps to assess how personal information is handled by these providers and to meet our obligations under Australian privacy law.
Customers may contact us for further information about the overseas handling of their personal information.
11. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
Support essential website functions.
Remember website preferences.
Understand website traffic and visitor interactions.
Improve website performance.
Measure advertising effectiveness, where applicable.
Some cookies may be placed by third-party services.
You can manage cookies through your browser settings. Where required by applicable law, we will seek consent for relevant tracking technologies.
12. Marketing Communications
We may send information about Voice Your Love, including offers, updates or promotions, where we have consent or are otherwise permitted to do so.
Marketing communications will identify our business and provide an appropriate way to unsubscribe.
You can opt out of marketing communications at any time.
We may still send necessary service messages relating to existing bookings, payments or deliveries.
13. Security of Personal Information
We take reasonable steps to protect personal information and recordings against misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include access controls, account security and the use of reputable service providers.
No online storage or transmission method is completely secure, and we cannot guarantee absolute security.
14. Retention of Information and Recordings
We retain personal information for as long as reasonably necessary to provide our services, manage customer relationships, meet legal obligations and resolve disputes.
Audio recordings and digital galleries may be retained for a period after delivery to assist with customer support, file recovery or related service requirements.
We do not guarantee that digital galleries will remain available indefinitely.
Customers are encouraged to download and securely back up their completed recordings promptly.
When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, where appropriate and subject to legal obligations.
15. Access, Correction and Deletion Requests
You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate information.
You may also request deletion of information or recordings.
We will assess requests in accordance with applicable law, contractual obligations and the rights of other individuals.
In some circumstances, we may need to verify your identity or consult the booking Customer before responding to a request concerning an event recording.
We will explain if we are unable to fulfil a request.
16. Privacy Concerns and Complaints
If you have a question or complaint about how your personal information has been handled, please contact us.
Voice Your Love
Operated by Webi Ventures Pty Ltd
Website: www.voiceyourlove.com.au
Email: hello@voiceyourlove.com.au
Please provide enough information for us to investigate your concern.
We will review your request and respond within a reasonable timeframe.
Where the Privacy Act applies to our business, you may also have the right to complain to the Office of the Australian Information Commissioner if you are dissatisfied with our response.
More information is available at www.oaic.gov.au.
17. Changes to This Privacy Policy
We may update this Privacy Policy as our business, services, technology or legal obligations change.
The latest version will be published on our website with the date of the most recent update.
Thank you for trusting Voice Your Love with the voices and memories that matter most.